Head of Client Partnerships
Core
Lead client relationships post-sale, driving renewals and expansion for retail/eCommerce clients by combining product and campaign strategy services.
Role type
Senior leadership client partnerships head (quota-carrying)
Builds
Client retention and revenue growth through strategic advisory and solutioning
Domain
Martech, performance marketing, digital advertising, retail, eCommerce
Required skills
Strategic account management, team leadership (hiring/coaching), executive relationship building, solutioning (product + services), forecasting, risk management, cross-functional collaboration, domain expertise in martech/advertising
Preferred skills
Agency/consulting background, product experience, function building, navigating company transitions
Technologies
Email, SMS, onsite marketing programs, ESP, CDP
Responsibilities
Own renewals and expansion forecast, hire and coach Client Partners, manage executive client relationships, develop account plans and risk mitigation, collaborate with Customer Success/Product/Finance, handle escalations
Seniority
Senior, hands-on IC with team leadership