Director, Customer Partner Success
Core
Lead global and regional financial institutions (banks, asset managers) to ensure satisfaction, drive retention, and identify up-sell/cross-sell opportunities for Ripple's digital assets solutions.
Role type
Senior IC customer success director (financial services)
Builds
Client retention strategies, tailored solutions, and commercial growth aligned with Ripple's roadmap
Domain
Digital assets, blockchain, capital markets, payments
Deliverable
client delivery
Required skills
Account/Relationship management, capital markets knowledge, payments sector expertise, executive relationship building, blockchain technology understanding, complex service delivery oversight, commercial opportunity identification
Preferred skills
Existing network in payments/capital markets in Southeast Asia and East Asia, additional language skills
Technologies
Blockchain, digital assets platforms
Responsibilities
Act as main contact for valued clients; Build and nurture relationships with key decision-makers; Advocate for clients throughout the ecosystem; Encourage cross-functional collaboration; Develop client retention and growth strategies; Identify up-sell and cross-sell opportunities; Conduct structured business reviews; Negotiate contractual and commercial terms; Streamline internal processes; Represent Ripple at industry events
Seniority
Director, strategic leadership & execution