Werkstudent:in für unseren Kundenservice
Core
Handling customer inquiries via phone and ticketing system, providing product advice, managing orders, and resolving complaints for an online shop and platforms.
Role type
Customer Service Associate (Student)
Builds
Online shop, customer support platforms, and subscription services
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Customer service experience, written and verbal communication, order processing, complaint management, technical problem resolution
Responsibilities
Answering and processing customer inquiries via phone and ticketing system, providing professional advice on products and orders, handling order processing and acceptance, managing complaints and technical issues, supporting online shop and platform operations