Representante de Atención al Usuario
Core
Responding to user queries and providing effective solutions across online and offline channels to ensure a unique customer experience for buyers and sellers.
Role type
Customer Service Representative
Builds
Customer support operations for e-commerce and fintech services
Domain
E-commerce and Fintech
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, proactive improvement identification, teamwork
Preferred skills
Entrepreneurial energy, adaptability to change, excellence in execution, ability to work in a team
Technologies
Online and offline support channels
Responsibilities
Answer user doubts and inquiries via various online and offline channels, ensure a unique and differentiated user experience, provide effective and quality solutions, proactively detect opportunities for improvement in operations and processes
