Senior Customer Success Manager - Zhejiang
Core
Lead customer growth and engagement in Zhejiang, building trusted relationships with key customers to increase product adoption, health, and revenue.
Role type
Senior Customer Success Manager (Regional Lead)
Builds
Customer success stories, case studies, and targeted customer activities
Domain
Fintech / Cross-border payments / International trade
Required skills
Strategic account management, team leadership, cross-functional collaboration, data-driven analysis, business development, solution-based consulting
Preferred skills
Salesforce/CRM proficiency, digital marketing, data analytics tools, direct sales experience
Technologies
Salesforce, CRM platforms, data analytics tools, business intelligence tools
Responsibilities
Own and deepen relationships with key customers; Identify emerging business opportunities and co-develop value propositions; Drive customer volume growth and revenue expansion; Lead, coach, and develop the local Customer Success team; Review and improve customer management processes; Represent the company at industry events; Initiate and manage business growth programs
Seniority
Senior, hands-on IC with people management