Senior Manager, Solutions Engineering
Core
Lead Mid Market and Enterprise Solutions Engineering teams to scale AI-driven support platforms for large, complex organizations in North America.
Role type
Senior Manager, Solutions Engineering (Player-Coach)
Builds
AI-first customer support platforms (Intercom/Fin) for enterprise clients
Domain
SaaS / Customer Experience / AI
Deliverable
production ML models
Required skills
Pre-sales leadership, team scaling, vertical solution architecture, complex deal support, executive stakeholder management, product roadmap influence, international travel, cross-timezone collaboration
Preferred skills
AI/data product sales experience, technical credibility in demos/PoCs
Technologies
Intercom, Fin AI Agent, Salesforce CRM
Responsibilities
Define and evolve strategic vision and go-to-market approach for Solutions Engineering; Lead, coach, and scale a high-performing SE team across global regions; Operate as a player-coach in strategic deals; Support six-figure sales cycles with technical guidance and architecture; Serve as trusted technical advisor for C-level stakeholders; Partner with Sales, Product, and Engineering to shape GTM motions; Lead discovery, design, and delivery of tailored technical solutions including PoCs; Build reusable solution frameworks; Advocate for customer needs to influence product roadmap; Represent the function externally at strategic events.
Seniority
Senior Manager, hands-on leadership
