Supplier Success Professional (B2B Customer Support)
Core
First point of contact for Avetta customers, assisting in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors.
Role type
Entry-level Customer Support Specialist
Builds
Prequalification system for contractors, suppliers, and vendors
Domain
B2B SaaS / Supply Chain Compliance
Deliverable
client delivery
Required skills
Customer support, issue resolution, regulatory document verification, outbound communication, internal database management, product testing, feedback gathering, team coordination, training support
Preferred skills
IT industry knowledge, online software system affinity, problem analysis, adaptability
Technologies
Service Cloud (SFDC)
Responsibilities
Provide professional support to all Avetta customers via telephone, email, and chat; accurately verify details on regulatory documents; record interaction details in Service Cloud; analyze and report product malfunctions; update internal databases with technical issue information; escalate customer complaints; share feature requests and workarounds with team members; educate customers about new features; gather customer feedback for Product, Sales, and Marketing teams; assist in training junior Customer Support Representatives
Seniority
Entry-level, hands-on IC
