Buyer Success Specialist
Core
Review and enhance lead notes for accuracy before delivery to software vendors, verify documentation against recorded calls, and provide email/ticket support to buyers.
Role type
Buyer Success Specialist (Quality Assurance & Support)
Builds
High-quality sales leads for software vendors and responsive buyer support
Domain
B2B Software Marketplace
Required skills
Lead review, proofreading, active listening, CRM tools, Microsoft Excel, quality assurance, customer support, documentation accuracy
Preferred skills
Sales lead validation, vendor-facing note enhancement, call transcript review, ticket queue management, software marketplace experience
Technologies
Microsoft Excel, CRM tools
Responsibilities
Review and proofread lead notes for accuracy and completeness; Compare written notes with recorded call audio to verify buyer needs; Respond to buyer emails and resolve support tickets; Coordinate follow-ups with Advisors and Advocates; Provide constructive feedback on call quality and lead qualification; Identify process gaps to improve lead quality and revenue
Seniority
Mid-level, hands-on IC