Bilingual Customer Experience T3 Specialist (Spanish)
Core
Deliver real-time support for pharmacy orders and Instacart Health initiatives (Fresh Funds) via phone and email, resolving delivery and prescription-related inquiries.
Role type
Bilingual Customer Experience Specialist (Spanish)
Builds
Seamless, empathetic support experiences for customers, shoppers, and pharmacists within the grocery delivery ecosystem.
Domain
Grocery delivery / Healthcare logistics
Deliverable
client delivery
Required skills
Spanish fluency, real-time phone support, prescription delivery knowledge, Instacart Health program familiarity, problem-solving, multitasking, app troubleshooting
Preferred skills
Delivery app support experience, HIPAA compliance familiarity, Salesforce/Geneys proficiency, trend identification
Technologies
Salesforce, Geneys, Admin, iPhone, Android
Responsibilities
Handle inbound calls and emails regarding Rx delivery and Fresh Funds; troubleshoot app and delivery issues; identify feedback trends to improve processes; advocate for users in complex scenarios.
Seniority
Individual Contributor, 1+ years experience