Customer Success Manager II, Commercial Markets
Core
Manage and expand relationships with commercial customers (especially in agriculture) to maximize the value of Planet's imagery and geospatial solutions.
Role type
Senior Customer Success Manager (Commercial Markets)
Builds
Customer retention, expansion, and ROI realization for commercial clients using satellite data.
Domain
Space technology / Geospatial data / Agriculture
Deliverable
production ML models
Required skills
Account lifecycle management, consultative strategy, business acumen, stakeholder management, technical value realization, commercial strategy, data-driven insights, cross-functional leadership, high-stakes negotiation
Preferred skills
Remote sensing/GIS knowledge, CRM/CS tools proficiency, change management, utility/oil & gas sector experience
Technologies
Salesforce, Gainsight, Zendesk
Responsibilities
Own gross and net retention metrics; partner with Account Executives on commercial strategies; map long-term account trajectories; co-create success plans and QBRs; build stakeholder networks; lead cross-functional teams on milestones; navigate high-stakes customer situations.
Seniority
Senior, hands-on IC
