Technical Support Engineer, Developer Platform
Core
Investigate and resolve complex technical issues for developers building applications on Cloudflare's edge platform (Workers, AI, D1, R2, etc.) via email, chat, and phone.
Role type
Senior IC Technical Support Engineer (Developer Platform)
Builds
Cloudflare Workers, Workers AI, Durable Objects, R2, D1, Workflows, Pages, Queues, Workers KV
Domain
Cloud infrastructure / Edge computing / Developer tools
Required skills
Technical troubleshooting, API debugging, log analysis, script writing (JS/Python/Bash), HTTP/DNS/SSL knowledge, Linux/Unix command line, customer communication
Preferred skills
Cloud platform experience, SQL queries, browser developer tools, AI tool usage
Technologies
Cloudflare Workers, Workers AI, D1, R2, Workflows, Pages, Queues, Workers KV, JavaScript, Python, Bash, Linux, curl, dig, openssl, Git
Responsibilities
Own technical support cases from investigation to resolution; Troubleshoot builds, deployments, runtime errors, and resource limits; Replicate issues in sandbox and analyze telemetry; Partner with Engineering on escalations; Define and update runbooks and documentation; Improve diagnostic scripts and tools; Prioritize cases and communicate recurring issues.
Seniority
Mid-Senior, hands-on IC
