Manager of Customer Product Success Team
Core
Lead and develop a Customer Product Success (CPS) team to drive adoption and usage of TheFork Manager among restaurant partners across Europe.
Role type
Senior People Manager (Customer Product Success)
Builds
A high-performing CPS team and a continuous training framework for restaurant partners.
Domain
Restaurant booking platform / Hospitality / SaaS
Required skills
Team leadership and coaching, SaaS adoption strategy, Salesforce/CRM proficiency, Training strategy design, Data-driven performance management, Cross-functional collaboration, Change management, Stakeholder influence, Analytical thinking, English fluency
Preferred skills
Experience in restaurants/hospitality sector, Hands-on field training experience, International multicultural environment experience
Technologies
Salesforce, CRM tools
Responsibilities
Lead, coach, and motivate CPS Trainers and Team Leaders; Define and evolve training strategy for restaurant partners; Monitor KPIs to drive continuous improvement; Collaborate with Sales, Product, and Operations teams; Act as a voice for restaurant partners to Product teams; Stay close to the field by delivering restaurant trainings.
Seniority
Senior, hands-on IC with people management