Customer Support Agent - (Ukrainian Speaking) (Bench Team)
Core
Provide fast, accurate, and personalized customer support via research, investigation, troubleshooting, and resolution across multiple channels.
Role type
Customer Support Agent (Ukrainian Speaking)
Builds
Resolved customer issues and knowledge-base articles
Domain
Technology solutions / Customer Support
Deliverable
client delivery
Required skills
Ukrainian fluency, English fluency, ticket management, troubleshooting, research, critical thinking, time management
Preferred skills
Bachelor's degree, online gaming knowledge, account support experience
Technologies
Microsoft Office, ticketing systems, Mattermost
Responsibilities
Manage and respond to customer-support tickets within SLAs, follow established troubleshooting procedures, assist with creating and updating knowledge-base articles, coordinate with internal teams to report trends, research and resolve escalated issues, monitor client-facing communication tools, support onboarding of new agents.
Seniority
Individual Contributor