Manager, Customer Success Operations
Core
Lead a team of analytical and operational business partners to scale the Customer Success organization, drive operating rhythms, and optimize processes to unlock sales revenue.
Role type
Manager, Customer Success Operations
Builds
Customer Success operating model, forecasting, business reviews, and process optimization for a global field team.
Domain
SaaS / Customer Success / Operations
Deliverable
dashboards & analysis
Required skills
Team leadership, data analysis, business forecasting, process optimization, stakeholder management, Salesforce navigation, BI tool proficiency
Preferred skills
Consumption-based software model experience, player-coach management style, data-driven decision making
Technologies
Tableau, Google Data Studio, Looker, Salesforce
Responsibilities
Lead a team of analytical and operational business partners; Drive the operating rhythm including monthly/quarterly business reviews and forecasting; Partner with senior leadership to shape the team's longer-term vision; Independently run forecasting and business review calls; Derive insights from data to recommend better outcomes; Influence data and systems strategy to scale commercial teams; Conceptualize and pilot new CS workflows and structures.
Seniority
Manager, hands-on leadership
