Customer Support Representative
Core
Handle high-volume inbound and outbound calls, emails, and complaints for restaurants using provided templates to resolve issues and provide product information.
Role type
Customer Support Representative
Builds
Customer satisfaction and operational support for independent restaurants
Domain
Food technology / Restaurant management
Deliverable
client delivery
Required skills
Problem solving, Verbal and written English (B2+), Product knowledge, Communication, Team collaboration
Responsibilities
Manage high volume of inbound and outbound calls, Respond to and create emails based on templates, Provide accurate product information, Handle refunds and promo code requests