Customer Success Manager

New York, NYFull-time$117k–$126k2026-10-26 → 2026-11-10

Hybrid

Core

Transition mid-market customer base from reactive maintenance to proactive retention and expansion by owning full-lifecycle account management and acting as a strategic advisor.

Role type

Senior Customer Success Manager (B2B SaaS)

Builds

Long-term partnerships and revenue growth for mid-market accounts using the Omnix Platform

Domain

Cybersecurity / Identity and Access Management (IAM)

Required skills

Full-lifecycle account management, consultative sales/renewals, product analytics, CRM platforms, generative AI tools, strategic account planning

Preferred skills

Cybersecurity/IAM domain expertise, process optimization, high learning agility

Technologies

Omnix Platform, ChatGPT, Gemini

Responsibilities

Own complete customer journey from onboarding to renewal, lead consultative renewals and drive account expansion, accelerate user adoption across core products, design tiered account strategies, spearhead operational initiatives leveraging AI workflows, partner cross-functionally to resolve escalations

Seniority

Mid-Senior, hands-on IC

About Dashlane

Dashlane’s mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris, Dashlane has since established offices in New York and Lisbon, and has grown to more than 300 Dashlaners globally. We're looking for people who actively use AI tools to drive efficiency, creativity, and impact in their work. At Dashlane, we drive innovation and