Customer Success Manager
Core
Serve as a trusted advisor to federal, state, and municipal agencies in North America, helping them derive value from satellite imagery and geospatial solutions for mission-critical initiatives like emergency response and environmental monitoring.
Role type
Senior Customer Success Manager (Public Sector)
Builds
Trusted relationships and adoption of Planet's satellite data platform for government clients.
Domain
Space technology / Geospatial data / Public Sector
Deliverable
client delivery
Required skills
Strategic account management, public sector workflow knowledge, cross-functional collaboration, technical communication, organizational management, change advocacy
Preferred skills
Federal agency experience, knowledge of climate adaptation/land use planning, proficiency with ArcGIS/QGIS/Google Earth Engine, experience with data-sharing agreements
Technologies
ArcGIS, QGIS, Google Earth Engine
Responsibilities
Deepen customer engagement and drive product adoption; Identify expansion and renewal opportunities; Advocate for customer needs to influence product roadmap; Collaborate on use cases and public sector strategies; Provide proactive account planning for renewals and budget cycles; Champion adoption of new geospatial tools.
Seniority
Senior, hands-on IC