Customer Success Manager
Core
Manage a portfolio of smaller ARR customers to drive adoption, mitigate churn, and identify growth opportunities for Okta's identity platform.
Role type
Customer Success Manager (programmatic account management)
Builds
Customer retention, adoption, and expansion within the Okta identity infrastructure
Domain
Cybersecurity / Identity Management
Required skills
Programmatic account management, data-driven risk mitigation, product mastery, escalation handling, strategic engagement, time management, consulting-style discovery
Preferred skills
Technical platform adoption experience, growth mindset, ability to operate in fast-paced environments
Technologies
Okta Professional, Okta Admin
Responsibilities
Proactively monitor account health and usage patterns to mitigate customer risk; Guide customers to rapid adoption and articulate value proposition; Diplomatically resolve escalations and understand customer needs; Execute programmatic engagement strategies across the portfolio; Identify and act on standard expansion opportunities; Ensure customers achieve measurable business outcomes
Seniority
Mid-Senior (5+ years experience or equivalent)