Technical Services Engineer, FlashBlade (YK)
Core
Provide 24x7 technical support for Everpure FlashBlade storage systems, troubleshooting hardware, software, and network issues for enterprise customers.
Role type
Senior Technical Support Engineer (Storage)
Builds
Customer issue resolution and knowledge base documentation for FlashBlade products
Domain
Enterprise Data Storage / Networking
Deliverable
client delivery
Required skills
Technical troubleshooting, Fibre Channel, Ethernet, IP, iSCSI protocols, Object and File storage, AWS S3, Operating systems (Linux, Windows, VMware), LANs & WANs, Storage Area Networks, Replication, Performance analysis, Space management
Preferred skills
Mentoring junior engineers, Leading customer calls, Project management
Technologies
FlashBlade, Linux, Windows, VMware, Fibre Channel, Ethernet, IP, iSCSI, AWS S3
Responsibilities
Answer and resolve support cases across all severity levels, Own and track customer issues using ticket system, Share and document knowledge via FAQ/KB articles, Mentor junior support engineers, Lead large multi-participant customer calls, Manage multiple projects/support cases simultaneously
Seniority
Mid-Senior, hands-on IC
