Customer Success Engineer II (4x10) - Cloud, Data Center, & Storage

USA (remote)RemoteFull-time$95k–$130k2026-10-29 → 2026-11-10

Core

Provide technical support for Qumulo's cloud data platform, troubleshooting storage issues across AWS, Azure, GCP, and on-premises clusters.

Role type

Senior IC Customer Success Engineer (Storage/Cloud)

Builds

Qumulo cloud data platform for enterprise workloads

Domain

Cloud storage, enterprise server hardware, data centers

Deliverable

client delivery

Required skills

Linux diagnostics, networking (VLANs, jumbo frames, link aggregation), hardware troubleshooting (SSD/HDD/NIC/PSU/DIMM), RMA processes, cloud platforms (AWS/Azure/GCP), communication

Preferred skills

Scripting (Python/Bash), NFS/SMB file storage, Active Directory, cloud certifications (AWS SysOps/Azure Administrator)

Technologies

Qumulo, AWS, Azure, GCP, Linux, HPE, Cisco, Supermicro

Responsibilities

Own customer cases end-to-end via Slack/Teams/email/calls, troubleshoot storage performance and networking, diagnose and coordinate hardware replacements, reproduce issues in lab, write knowledge base articles, flag product gaps to engineering

Seniority

Mid-level, hands-on IC

About Qumulo

Software DevelopmentSeries D685Seattle, WA, USFounded 2012

Modern enterprises have to manage exponentially-growing exabyte-scale data stores comprised mostly of unstructured data. Someone (often IT) has the difficult job of staying on top of managing these data stores, which becomes more difficult to do as enterprise datasets expand from the data center to the edge and cloud. And while scale and complexity are rising, budgets and staff are not. Existing solutions suffer from two crucial shortcomings: Complexity and platform lock-in. Legacy solutions are excruciatingly complex to deploy and manage. And nearly every solution restricts users to running i