Customer Care Specialist - French Market
Hybrid · Spain
Core
Handle B2C and B2B customer requests via phone, email, and chat to ensure a positive customer experience.
Role type
Customer Care Specialist
Builds
Customer support operations for TheFork's dining booking platform and restaurant management tools
Domain
Restaurant technology / Hospitality
Deliverable
client delivery
Required skills
French (native), English (fluent), CRM tools, customer support experience, empathy, autonomy, multi-tasking
Responsibilities
Answer customer requests via phone, email, and chat; listen to and understand customer needs; provide clear and accurate information; handle questions, issues, and complaints professionally; follow up on customer requests; collaborate with other teams when additional support is required
