Customer Support Representative (Mexico) - Mandarin Speaking
Core
First-line customer support for restaurant owners and guests, handling inbound calls, chats, and emails to resolve issues and drive satisfaction.
Role type
Senior Customer Support Representative (B2B SaaS)
Builds
24/7 support operations for Owner's restaurant management platform
Domain
SMB software / Restaurant technology
Deliverable
client delivery
Required skills
High-volume inbound call handling, complex issue resolution, multi-tasking across channels, CRM documentation, shift flexibility, Spanish (C1/C2), English (C1/C2)
Preferred skills
Hospitality industry background, support metrics knowledge (CSAT, QA, FCR, SLAs), remote team collaboration
Technologies
Salesforce, Intercom, TalkDesk
Responsibilities
Deliver empathetic support via phone, chat, and email; manage high-volume concurrent conversations; resolve complex escalations; document interactions in Salesforce; identify recurring issues to improve tools and processes; maintain 90%+ CSAT scores.
Seniority
Mid-level, hands-on IC