Customer Success Manager, Inside Sales
Core
Retain and expand relationships with small-to-medium business customers of a Market Intelligence SaaS platform, driving product adoption, renewal, and revenue growth.
Role type
Senior IC Customer Success Manager (Inside Sales)
Builds
Market Intelligence platform usage and recurring revenue
Domain
SaaS / Digital Marketing Intelligence
Required skills
Account management, quota achievement, recurring revenue model understanding, customer retention strategies, upsell/cross-sell execution, relationship building, problem-solving, analytical skills, multi-priority management
Preferred skills
SaaS experience, digital marketing domain knowledge
Responsibilities
Manage long-term customer partnerships, increase user engagement and facilitate product adoption, proactively manage renewals to minimize churn, identify and present upsell/cross-sell opportunities, develop data-driven strategies to help customers meet KPIs, source and onboard new contacts within client organizations
Seniority
Mid-level, quota-carrying IC