Program Manager, Go-to-Market Experience and Productivity
Core
Own the end-to-end SDR experience roadmap and business product strategy for Stripe's agentic outreach solution and Gong Engage, focusing on reducing friction in sales workflows.
Role type
Senior Program Manager, Go-to-Market Experience and Productivity
Builds
End-to-end SDR workflows integrating agentic outreach, Gong Engage, Salesforce, and supporting routing/data services
Domain
Financial Technology / Sales Operations / AI-assisted workflows
Required skills
Program management, cross-functional leadership, workflow mapping, data analysis, change management, stakeholder communication, requirement translation, metric definition, adoption strategy
Preferred skills
SDR operations experience, Salesforce and sales-engagement platforms, AI-assisted workflow design, experimentation and SQL, data quality management, enablement development
Technologies
Salesforce, Gong Engage, Orum, LinkedIn Sales Navigator, SQL, business-intelligence tools
Responsibilities
Own the SDR experience roadmap across sourcing, targeting, outreach, task execution, and qualification; Lead business product strategy for agentic outreach and Gong Engage; Map and redesign workflows to reduce manual work; Establish feedback mechanisms combining qualitative insight with product usage data; Translate frontline needs into clear business requirements; Define and monitor productivity and pipeline quality metrics; Partner with leadership to ensure tooling reflects routing and qualification requirements; Build launch and change-management plans; Create governance rhythms for agentic workflows; Identify opportunities to consolidate SDR tooling.
Seniority
Senior, hands-on IC