Customer Success Manager - Commercial Segment
Core
Serve as the premier customer advocate and trusted advisor for enterprise accounts, bridging cross-functional teams to personalize the customer journey and maximize value realization.
Role type
Senior Customer Success Manager (Commercial Segment)
Builds
Scalable customer success operations and processes for global expansion
Domain
Enterprise IT, Data Center, Storage, SaaS
Required skills
Account ownership, retention management, strategic business reviews, cross-functional collaboration, technical communication, escalation management, process improvement
Preferred skills
Experience in enterprise IT, data center environments, or SaaS platforms
Technologies
Evergreen Subscription program, data center environment tools
Responsibilities
Lead end-to-end account lifecycle activities including onboarding, adoption, and renewals; Conduct monthly and quarterly business reviews to align roadmaps and capacity planning; Act as a central conduit between customers and internal teams to resolve escalations; Provide technical recommendations on data center utilization and migration strategies; Contribute to internal initiatives to enhance operational effectiveness
Seniority
Senior, hands-on IC
