Client Success Manager
Hybrid
Core
Drive engagement and revenue growth for the Insights expert call and transcript library product for Corporate Healthcare or Institutional Investment clients.
Role type
Client Success Manager (B2B SaaS)
Builds
Insights product usage and client retention
Domain
Healthcare / Financial Services / Expert Networks
Deliverable
product features
Required skills
B2B product sales, CRM management, client relationship management, strategic planning, cross-functional collaboration, stakeholder engagement
Preferred skills
Expert network experience, senior business leader engagement
Responsibilities
Develop personalized engagement plans for clients, monitor and drive client engagement through direct outreach, collaborate with sales team for renewals and upsells, gather client feedback for product development
Seniority
Mid-level, hands-on IC