Scaled Account Manager
Core
Ensure seamless, reliable, and success-driven experiences for Travel and Expense customers, blending customer support, product guidance, and contract renewals.
Role type
Scaled Account Manager (Customer Success)
Builds
Customer retention, renewal cycles, and adoption of travel and expense solutions
Domain
SaaS / Travel and Expense Management
Required skills
Customer success management, contract renewal strategy, product troubleshooting, stakeholder communication, data-driven efficiency, process documentation
Preferred skills
SaaS experience, C-level communication, problem-solving, high EQ
Technologies
Navan platform, email support systems, KPI tracking tools
Responsibilities
Own the renewal cycle for customer portfolio, support product integrations and platform settings, handle customer escalations, drive adoption and reduce churn, document processes for scale, act as voice of the customer
Seniority
Junior to Mid-level, hands-on IC
