Staff Customer Success Manager
Core
Strategic Customer Success Manager owning a portfolio of high-impact enterprise accounts to drive adoption, retention, and expansion for Checkr's AI verification platform.
Role type
Senior IC Customer Success Manager (Strategic Accounts)
Builds
AI verification platform for trust and safety decisions (employment, housing, childcare, etc.)
Domain
B2B SaaS / AI / Trust & Safety
Deliverable
production ML models
Required skills
Enterprise account management, revenue ownership (retention/expansion), executive stakeholder alignment, QBRs, ROI analysis, AI tool usage, product-to-business translation, scalable framework building
Preferred skills
High-growth environment experience, curiosity about AI, technical comfort (no deep engineering background required), commercial mindset
Technologies
Zendesk, Salesforce, Google Apps, Lovable, Claude, Looker, Omni
Responsibilities
Serve as primary post-sale owner for strategic accounts; drive executive-level alignment on business goals; ensure customers move to meaningful production usage; identify underutilization and surface expansion opportunities; partner with Sales on renewals; lead quarterly business reviews; translate product capabilities to operational/financial outcomes; refine segmentation and engagement models; contribute to onboarding and renewal frameworks.
Seniority
Senior, hands-on IC