Senior Manager, HR Process Excellence
Core
Global architect for People Operations operating model, owning end-to-end process infrastructure across the employee lifecycle (Employee Relations, Performance Management, Separations, Talent Ops, HR Services, Compliance, Mobility, Contingent Workforce) and designing clean, scalable workflows for an AI-ready HR service delivery model.
Role type
Senior Manager, HR Process Excellence
Builds
Global process frameworks, standardized workflows, playbooks, decision trees, and a global process inventory mapped across the employee lifecycle.
Domain
Human Resources / People Operations / Process Excellence
Required skills
Process architecture, global workflow design, change management, root-cause analysis, stakeholder influence, policy cleanup, knowledge management standards, HR technology user experience.
Preferred skills
AI readiness, automated tool implementation, enterprise HR ecosystem familiarity.
Technologies
ServiceNow, Jira, Confluence, Workday, HR Case Management platforms.
Responsibilities
Design and own global process frameworks for Employee Relations, Performance Management, and Separations; Translate complex operational workflows into clean playbooks and documentation standards; Build and maintain a global process inventory; Standardize workflows across PXO sub-functions; Lead a global Process Champions Network; Facilitate a monthly Change Forum for People Operations; Define authoritative content standards for HR Knowledge Management systems.
Seniority
Senior Manager, hands-on IC with strategic scope
