Associate Customer Success Manager - Boston
Core
Train, drive adoption, and identify growth opportunities for high-volume Datadog customers to ensure product use and retention.
Role type
Associate Customer Success Manager (Sales-focused)
Builds
Expanded Datadog footprint and upsell opportunities for small customers
Domain
SaaS / Observability / Security
Required skills
Sales cycle execution, contract negotiation, pricing objection handling, cross-functional collaboration, customer advocacy, upsell/cross-sell strategy
Preferred skills
Passion for technology, career growth mindset, adaptability, time management
Technologies
Datadog platform, MEDDIC, Command of the Message
Responsibilities
Identify and qualify opportunities to expand small customers' existing Datadog footprint, execute full sales cycle for identified upsell opportunities, troubleshoot issues to ensure positive customer experience, proactively work with customers to find expansion opportunities, collaborate cross-functionally with internal teams, act as advisor to customers
Seniority
Associate, entry-level IC