Customer Experience Manager - Dutch or Swedish Speaking
Core
Leads the post-sale customer journey, managing onboarding to long-term retention and contract renewals while acting as a trusted business advisor to maximize upsells and minimize churn.
Role type
Senior Customer Experience Manager (Account Management & Renewals)
Builds
Customer retention, revenue growth, and strategic account relationships for Cloudflare's enterprise and SMB customers.
Domain
Cloud Security & Performance (SaaS)
Required skills
Customer lifecycle management, contract negotiation, deal construction, pricing strategy, data analysis, stakeholder management, cross-functional collaboration, SaaS retention, value-driven sales, portfolio prioritization.
Preferred skills
Cloud security industry experience, computer networking knowledge, AI/LLM proficiency, workflow automation.
Technologies
LLMs, AI analytics tools, CRM systems, automation tools.
Responsibilities
Manage customer engagement from onboarding through renewal; act as a trusted advisor to help customers adopt products; plan and execute long-term Success Plans; present relevant features to customers; own renewal contracts and weekly forecasts; negotiate deals and design win-win pricing strategies; analyze data to identify upsell opportunities; collaborate with Sales, Product, and Engineering teams; manage customer feedback and feature requests.
Seniority
Senior, hands-on IC
