Support Associate - Thai (Bangkok)
Hybrid
Core
Deliver outstanding service to guests and coordinate with partners via phone, email, and chat to resolve booking issues and inquiries.
Role type
Customer Support Associate
Builds
Customer support operations for a global travel platform
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Native-level Thai, proficient English, problem-solving, time management, data-driven decision making, adaptability, confidentiality
Preferred skills
Prior contact center experience, travel/hospitality industry knowledge, CRM/ticketing system familiarity
Responsibilities
Handle high volume of inquiries, take end-to-end ownership of booking issues, achieve KPIs, collaborate with teams on complex cases, work rotational shifts including weekends and holidays
Seniority
Individual Contributor