Customer Care Specialist - Italian Market
Core
Primary point of contact for independent hoteliers and property owners, resolving issues via chat, phone, and email to ensure they get value from the Amenitiz platform.
Role type
Customer Care Specialist (Italian Market)
Builds
Customer confidence and self-sufficiency on the Amenitiz platform
Domain
Hospitality Technology (SaaS)
Deliverable
client delivery
Required skills
Native Italian, fluent Spanish, strong written and verbal English, structured problem-solving, empathy, active listening, cross-functional collaboration
Preferred skills
Experience managing multiple open cases autonomously
Responsibilities
Deliver high-quality support across chat, phone, and email; Guide customers through the platform to reduce dependency; Diagnose and resolve technical issues; Monitor customer feedback to identify recurring issues; Collaborate cross-functionally with Product and Engineering; Stay current on new features and product updates