Customer Care Specialist - French Market
Core
Primary point of contact for independent hoteliers and property owners, resolving issues via chat, phone, and email to ensure they get value from the Amenitiz platform.
Role type
Customer Care Specialist (French Market)
Builds
Customer confidence and self-sufficiency on the Amenitiz product
Domain
Hospitality Technology (SaaS)
Deliverable
client delivery
Required skills
Native French, strong written and verbal English, structured problem-solving, empathy, active listening, cross-functional collaboration, product knowledge retention
Preferred skills
Fluent Spanish
Technologies
Chat, phone, email support tools
Responsibilities
Deliver high-quality support across chat, phone, and email; Guide customers through the platform to reduce dependency; Diagnose and resolve technical issues; Build strong customer relationships; Monitor customer feedback to identify recurring issues; Collaborate cross-functionally with Product and Engineering; Stay current on new features and product updates