Manager, Customer Success
Core
Lead a team of Customer Success Managers to drive onboarding, product adoption, and retention for 150+ small and medium-sized businesses using an AI-powered platform.
Role type
Senior IC Customer Success Manager (Team Lead)
Builds
AI-powered customer engagement platform for local businesses
Domain
SaaS / AI / Local Services
Deliverable
production ML models
Required skills
Team leadership, retention management, product adoption strategy, CRM proficiency, commercial forecasting, stakeholder management, process design, data analysis, recruitment, coaching
Preferred skills
Experience with Salesforce, HubSpot, or Gainsight
Technologies
Salesforce, HubSpot, Gainsight
Responsibilities
Lead and coach a team of SMB Customer Success Managers; Own team performance against retention and adoption targets; Design and scale playbooks for high-volume portfolios; Partner with Sales, Product, and Marketing; Forecast renewals and expansion; Recruit and train new team members
Seniority
Senior, hands-on IC
