Deployment Strategist
Core
Guide small businesses (doctors' offices) from signup to autonomous workflow automation, owning customer health and retention.
Role type
Senior Customer Success / Deployment Strategist
Builds
Autonomous AI agent workflows for small businesses
Domain
SaaS / AI Automation / Healthcare
Deliverable
production ML models
Required skills
Customer success management, AI agent configuration, change management, onboarding strategy, retention management, cross-functional collaboration
Preferred skills
Early-stage startup experience, building playbooks from scratch, direct founder interaction
Technologies
AI agents, automation tools
Responsibilities
Lead onboarding and deployment of AI agents, drive customer activation within first 8 weeks, build repeatable onboarding and account management playbooks, serve as primary point of contact for account health and renewal, translate customer insights into product improvements, manage cancellation requests and retention.
Seniority
Senior, hands-on IC