Head of Client Service & Seller Experience Technology
Core
Lead strategy and delivery for Contact Center and Seller Experience technology platforms to empower advisors, agents, and sellers, enabling growth, productivity, and customer satisfaction.
Role type
Senior IC technology leader (Head of Client Service & Seller Experience Technology)
Builds
Contact Center platforms (Amazon Connect) and Seller Experience platforms (Salesforce) for financial services clients and internal teams
Domain
Financial Services / Asset Management / Contact Center & CRM
Deliverable
production ML models | product features | infrastructure
Required skills
Technology leadership, multi-team engineering management, Contact Center platform expertise, Salesforce platform expertise, multi-year roadmap ownership, automation and AI application, stakeholder influence, financial and vendor management
Preferred skills
Financial services experience, asset management experience, regulated industry experience
Technologies
Amazon Connect, Salesforce
Responsibilities
Establish unified strategy and roadmap for customer engagement and seller enablement; modernize and improve Contact Center and Salesforce platforms; align enterprise stakeholders across sales, service, and product; lead and develop engineering managers and technical leaders
Seniority
Senior, hands-on IC with people leadership
