Strategy & Operations Manager
Core
Unlock exceptional growth for Twilio's customers and business by tackling executive-level strategic problems in the communications and AI ecosystem.
Role type
Senior Strategy & Operations Manager (Strategic Growth)
Builds
Global telecommunications network quality, customer use cases, and profitability
Domain
Communications Platform as a Service (CPaaS) / Telecommunications / AI
Required skills
Strategic decision-making, Cross-functional leadership, Data-driven modeling, Executive communication, Structured problem-solving, Data analysis and visualization
Preferred skills
SaaS experience, Management consulting background, AI tool usage, Telecom network familiarity
Technologies
SQL, Looker, Tableau, Coefficient, Airtable, Claude, OpenAI, Gemini, Glean
Responsibilities
Partner with executive leadership to define and execute high-impact business strategies; Drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and GTM teams; Take full accountability for VP-level strategic goals; Synthesize complex data into executive presentations and board-level reporting; Perform data analysis and build quantitative models to solve unstructured business challenges; Lead as Subject Matter Expert for global connectivity initiatives
Seniority
Senior, hands-on IC with executive engagement
