Customer Success Manager, Federal
Core
Primary post-sales relationship owner for U.S. Federal customers, ensuring measurable security and mission outcomes.
Role type
Senior IC Customer Success Manager (Federal Government)
Builds
Cybersecurity solutions for U.S. Federal agencies
Domain
Cybersecurity + U.S. Federal Government
Deliverable
production ML models
Required skills
Federal customer management, U.S. Federal procurement processes, cybersecurity knowledge, account growth strategy, Executive Business Reviews, CRM proficiency
Preferred skills
Experience with DoD or Intelligence Community, AI-enabled tools, cross-functional collaboration
Technologies
CRM platforms, customer success platforms, AI-enabled tools
Responsibilities
Develop and execute success strategies for federal accounts, build relationships with agency leadership and security teams, drive renewals and identify growth opportunities, mitigate customer risk using health metrics, lead cross-functional account strategy, translate customer insights into internal actions
Seniority
Senior, hands-on IC