[쿠팡] 고객 서비스 전문가 (쿠니)
Based in South Korea
Core
Resolve customer inquiries and issues for Coupang's e-commerce platform, escalating complex problems to internal teams to improve customer experience.
Role type
Customer Service Agent (Counie)
Builds
Customer support interactions and issue resolution for Coupang's shopping and lifestyle services
Domain
E-commerce / Customer Support
Deliverable
client delivery
Required skills
Communication, problem-solving, empathy, MS Office, independent work, full-time availability
Preferred skills
Prior CS experience, issue resolution leadership, adaptability, emotional stability, foreign language business conversation
Responsibilities
Handle customer inquiries and resolve issues, escalate complex issues to relevant departments, collaborate with internal teams to improve customer experience
Seniority
Entry-level / Trainee