Customer Success Manager
Core
Partner with Growth customers across the UK to drive adoption, value, and retention of Bloomreach's AI personalization platform (Loomi) by ensuring proper data setup and translating technical capabilities into business outcomes.
Role type
Senior IC Customer Success Manager (B2B SaaS/Martech)
Builds
Customer adoption, usage growth, and successful implementation of AI-driven personalization strategies
Domain
Marketing Technology (Martech), E-commerce, AI/Agentic platforms
Deliverable
client delivery
Required skills
B2B SaaS customer success, data tracking and identity stitching, usage and entitlement analysis, technical triage, campaign ROI reporting, AI tool utilization, marketing automation platforms
Preferred skills
Martech operations, agentic AI approaches, customer event facilitation
Technologies
Bloomreach, Loomi, Marketing Automation/ESP/CDP platforms (Klaviyo, Braze, Salesforce Marketing Cloud, Iterable, HubSpot, Marketo, Emarsys)
Responsibilities
Own a named book of Growth customers and act as their primary trusted advisor; Map customer goals and tech stacks to Bloomreach capabilities to create success plans; Triage technical and data issues to appropriate internal or partner resources; Build and interpret reporting on campaign revenue, conversion, and customer lifetime value; Host 1:many engagement programs and facilitate 1:1 workshops; Partner with Account Management on adoption and renewal strategies; Capture product feedback and identify customer advocates.
Seniority
Mid-level, hands-on IC