H2 2026 Support Associate - Bahasa Malaysia (Kuala Lumpur)
Core
Deliver outstanding service to guests and partners via phone, email, and chat, handling high-volume inquiries and taking end-to-end ownership of booking issues.
Role type
Support Associate (Customer Service)
Builds
Customer support operations for Agoda's travel platform
Domain
Travel / Hospitality
Deliverable
client delivery (via careerplan.io/jobs/8266667-h2-2026-support-associate-bahasa-malaysia-kuala-lumpur-at-agoda)
Required skills
Spoken and written English, problem-solving, time management, adaptability, confidentiality
Preferred skills
Prior customer support experience, travel/hospitality industry knowledge, familiarity with CRM/ticketing systems, additional language skills
Responsibilities
Handle a high volume of inquiries, work rotational shifts including nights and public holidays, collaborate with Team Leaders to resolve complex cases, apply company policies consistently, safeguard customer data
Seniority
Entry-level / Individual Contributor