Customer Experience Advisor

Birmingham💼 Full-time🗓 2026-05-14 → 2026-09-26

Core

Support global business travelers by resolving travel issues, managing bookings, and providing innovative solutions via phone, live chat, and email.

Role type

Customer Experience Advisor (Customer Support)

Builds

Travel booking and expense management platform for businesses

Domain

Corporate travel management / SaaS

Deliverable

client delivery

Required skills

problem solving, communication, technology proficiency, customer-first mentality, adaptability, judgment

Preferred skills

experience in customer-facing roles (retail/call centre), experience with email/chat/phone support, familiarity with KPIs and metrics

Technologies

Perk platform, AI-enabled tools

Responsibilities

Resolve travel issues via phone, live chat, and email; manage bookings and queries; provide innovative solutions; stay updated on product features; embody company values

Seniority

Individual Contributor

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About Perk

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.