Manager, Customer Onboarding
Core
Lead and mentor a team serving as the initial point of contact for post-sales customers transitioning onto new Justworks products, overseeing the entire onboarding lifecycle to ensure a seamless, service-first experience.
Role type
Manager, Customer Onboarding
Builds
Scalable onboarding processes and team capabilities for HR SaaS customers
Domain
HR Technology / SaaS
Required skills
Team leadership and mentorship, Process optimization, Cross-functional collaboration, Data-driven decision making, Stakeholder management, Performance management
Preferred skills
HR Tech or SaaS domain experience, Scaling environment experience
Responsibilities
Coach team members in onboarding best practices and brand identity, Advocate for customer needs to internal teams, Conduct 1:1s, team meetings, and annual performance reviews, Support hiring and expansion of the Onboarding Team, Focus on continuous process and quality improvement
Seniority
Manager, hands-on leadership
