Director, Customer Onboarding
Core
Lead the Customer Onboarding function to transition new customers from sales to live status on the Justworks platform, focusing on adoption, optimization, and revenue expansion.
Role type
Senior leadership IC (Director of Customer Onboarding)
Builds
Customer onboarding journey, operational and technical experience design, adoption programs
Domain
HR Tech / SaaS
Required skills
Strategic business leadership, people management (40+ employees), team of managers leadership, onboarding journey optimization, cross-functional partnership, revenue expansion, data-driven decision making, complex product communication
Preferred skills
Tech/SaaS experience, implementation experience, account management experience
Technologies
None stated
Responsibilities
Lead, expand and mentor the Customer Onboarding team; Drive customer lifetime value by optimizing the onboarding journey; Deploy programs to drive early adoption and business value; Co-create and execute onboarding strategy with Product and Marketing; Partner with Sales and Revenue leadership to identify expansion opportunities; Represent the voice of the customer to internal stakeholders
Seniority
Director, leadership & strategy
