Director, Customer Success

New York, NYFull-time$188k2026-10-12 → 2026-11-11

Hybrid

Core

Lead a 60+ person Customer Success organization to drive revenue growth, retention, and value realization for Justworks' largest customers.

Role type

Senior leadership IC (Director of Customer Success)

Builds

Customer success strategy, revenue generation pipelines, and high-value account management for enterprise clients

Domain

SaaS / HR Technology

Required skills

Strategic business leadership, people management (60+ team), revenue target ownership, OKR setting, stakeholder partnership, consultative selling, data-driven decision making

Preferred skills

SaaS/tech industry experience, account development, complex product communication

Technologies

OKR frameworks, SaaS platforms

Responsibilities

Lead, expand, and mentor the CSM team; drive customer lifetime value; co-create revenue generation strategy; own revenue targets and operating rhythms; represent the voice of the customer; partner with account development teams

Seniority

Director, strategic leadership & team management

About Justworks

Justworks is leveling the playing field for all small businesses. We handle the nitty-gritty of payroll, benefits, compliance, and HR, so our customers have more time to learn, grow, and seek something worthwhile. Today, Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe.