Head of Technical Account Management, EMEA
Core
Lead the EMEA Technical Account Management organization to support Stripe's largest direct merchants and platforms, driving paid support growth and service quality.
Role type
Senior leadership (Head of) Technical Account Management
Builds
Paid support offerings and strategic user outcomes for large enterprises
Domain
Financial technology / Payments / SaaS
Deliverable
product features
Required skills
Multi-year strategy execution, distributed team leadership, executive stakeholder management, complex technical integration understanding, P&L management, organizational scaling
Preferred skills
General Manager experience, EMEA market leadership, recurring services growth, fintech domain expertise
Technologies
Stripe platform, payment integrations, API architectures
Responsibilities
Set and execute multi-year strategy for EMEA TAMSS, lead and scale distributed organization, own regional outcomes for paid support and service delivery, partner with senior leaders across functions, build trusted relationships with executive users, oversee high-impact escalations, hire and develop managers, represent EMEA in global planning
