Senior Manager, Partnership Account Management (Hybrid)
Core
Own the full lifecycle of OnDeck's live partner relationships, driving revenue retention and growth for the Strategic Partners channel.
Role type
Senior Manager, Partnership Account Management
Builds
Partner growth playbook, QBR program, partner health scorecard, and account management team infrastructure
Domain
Fintech / Embedded Finance / Strategic Partnerships
Required skills
Account management strategy, team leadership and coaching, playbook development, QBR execution, upsell/cross-sell execution, onboarding management, stakeholder management, data analysis, commercial case presentation
Preferred skills
Embedded finance, white-label lending, API-driven financial products, vertical SaaS/ERP/payments ecosystems, revenue-share structures, SMB lending economics
Technologies
Colossus platform, API integrations
Responsibilities
Lead and develop the Account Management team; Build and own the Partner Growth Playbook; Run the QBR program and Partner Health Scorecard; Drive upsell and cross-sell initiatives; Manage senior partner relationships; Own partner onboarding from contract to go-live; Act as the voice of the partner to Product and Marketing
Seniority
Senior Manager, hands-on IC with team leadership