Senior Technical Account Manager
Core
Senior Technical Account Manager acting as a Success Architect to provide personalized technical advocacy and strategic guidance for strategic enterprise accounts on the Contentful by Salesforce platform.
Role type
Senior Technical Account Manager (Success Architect)
Builds
Customer success strategies, adoption roadmaps, and technical advocacy for enterprise clients
Domain
SaaS Content Management Systems (CMS)
Deliverable
client delivery
Required skills
Technical advocacy, architectural guidance, project management, customer relationship management, problem-solving, C-level executive communication, cross-functional collaboration, strategic ideation, resource management, mentorship
Preferred skills
JavaScript, Ruby, Node.js, .NET, Swift, Java, Python, React, Gatsby, REST APIs, CMS, CDNs, mobile development
Responsibilities
Lead technological advancements and transform them into client growth strategies; Partner with internal Product, Engineering, and Research teams to build customer value strategies; Manage multiple work streams and strategically leverage resources; Build and maintain key client relationships ensuring alignment on goals; Communicate risks and opportunities to internal stakeholders and leaders; Develop and iterate Technical Account Management methodology based on customer feedback; Lead at least 2 initiatives in customer growth and adoption (e.g., OKRs, maturity models, playbooks); Mentor Support Engineers and field advocates.
Seniority
Senior, hands-on IC with mentorship responsibilities
