Manager, Customer Success (San Francisco or Denver)
Core
Hire, develop, and coach Customer Success Managers to drive customer retention, renewal, and expansion sales at scale.
Role type
Senior IC Customer Success Manager (Team Lead)
Builds
Customer relationships and revenue growth for B2B SaaS clients
Domain
B2B SaaS / Observability and Security
Required skills
Team leadership, sales cycle management, contract negotiation, talent development, cross-functional collaboration, SaaS domain knowledge
Preferred skills
Experience in fast-paced scaling environments, MEDDIC sales methodology, Command of the Message training
Technologies
Datadog platform, MEDDIC framework, Command of the Message
Responsibilities
Drive and influence the full renewal and expansion sales cycle; Serve as an advisor and role model for exemplary customer service; Act as a regional/segment owner and escalation point; Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth; Collaborate cross-functionally to drive positive customer outcomes; Focus on talent attraction, retention, and development to create high-performance teams
Seniority
Manager, hands-on IC